Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our « game-changers. » We’re recognized with awards like « World’s Best Workplaces, » « Best Companies for Career Growth, and « Best Company Culture, » year after year.

We’re on the lookout for an Arabic-speaking Customer Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Representative on our team, you will:

– Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands

– Log call details onto call management systems and provide response and resolution within SLA

– Maintain service and product knowledge and expertise associated with applications specific to individual customers

– Ensure contractual SLA is maintained

Concentrix + Webhelp is a great match if you:

– Have a proficient or bilingual level of Arabic and French and advanced level of English or Spanish

– Have good disposition to work in a customer service environment

– Have customer care skills – ability to listen to and understand the customers’ need